Terms & Conditions

Our Terms & Conditions

Terms & Conditions

Welcome to http://www.alshaibamedical.ae. This Website is owned and operated by Al Shaiba Medical Supplies Trading whose registered office is in Dubai, UAE

The following are the Terms and Conditions, read together with the Privacy Policy, that governs your purchase and use of the products and services (the "Products") from alshaibamedical.ae, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and alshaibamedical.ae, a fully licensed Pharmacy.

By visiting, viewing, accessing, or otherwise using any of the services or information created, collected, compiled, or submitted to www.alshaibamedical.ae you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

1. Creating an Account

1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews ) you must set up an account with alshaibamedical.ae and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, an account password, mobile phone number, and billing/shipping address. All of your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Alshaibamedical Account.

1.4 Al Shaiba Medical will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your alshaibamedical account, you shall immediately notify www.alshaibamedical.ae

1.5 It is your responsibility to keep your email address up-to-date on your account setup at alshaibamedical.ae so that we can communicate with you electronically.

2. Privacy Policy

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer to our Privacy Policy, which also governs your visit to www.alshaibamedical.ae

2.2 We understand the privacy of all information you provide is of primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third-party service providers.

3. Security Policy

All your transactions are 100% secure when you place an order online at www.alshaibamedical.ae. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Al Shaiba Medical is not intended for children under the age of 18. We will not knowingly collect information from Al Shaiba Medical visitors in this age group.

5. Price and Payment

5.1 All our product prices include all applicable statutory taxes.

5.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

5.3 We reserve the right to correct any inaccuracies or omissions related to the pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

5.4 Delivery times may vary depending on the delivery location as well as the type of product you order.

5.5 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking, or Cash on Delivery.

5.6 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

6. Use of Information on the Website

6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

6.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

6.3 Alshaibamedical.ae does not endorse any views or opinions that may be included in the Website Content or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Alshaibamedical.ae.

7. Disclaimer of Warranties and Limitation of Liability

7.1 All information, Products, and services included on or otherwise made available to you through this Website are provided by alshaibamedical.ae on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

7.2 alshaibamedical.ae assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

7.3 alshaibamedical.ae has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

7.4 alshaibamedical.ae cannot guarantee the adequacy, currency, or completeness of the Website content. Alshaibamedical.ae does not warrant or endorse the effectiveness, quality, or safety of the Products available on its Website.

7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. Alshaibamedical.ae is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website or its content will meet your requirements.

7.6 Please note that while Al Shaiba Medical has made every effort to accurately display the colors of products on its Website, the actual color you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be the same as the color of the Products delivered to you.

7.7 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Al Shaiba Medical explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

7.8 Alshaibamedical.ae accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Al Shaiba Users.

7.9 Alshaibamedical.ae reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

8. Website Availability

We take all reasonable care to ensure the availability of the alshaibamedical.ae. Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server, or other technical issues, or for reasons beyond our control. Alshaibamedical.ae does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Links to third-party websites

We provide links to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website links.

10. Terms of Sale

10.1 Alshaibamedical.ae may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

10.2 Alshaibamedical.ae reserves the right to discontinue any program or offer on its Website.

10.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on Alshaibamedical.ae

10.4 We acknowledge and agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy Al Shaiba and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

10.5 You understand that all Products shall be sold & dispensed by a registered Pharmacist at Al Shaiba and/or its affiliates.

10.6 If you are the patient/parent/authorized person on behalf of the patient, you authorize and appoint the Pharmacy Al Shaiba and/or its affiliates, as your attorney and agent, to take all steps, sign all documents, and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorize Al Shaiba and/or its affiliates to ship the order by Post/courier to your designated location. This authorization shall include, but not be limited to collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.


10.7 "If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Al Shaiba and/or its affiliates on the Patient's behalf."

11. Prescription Medication Policy

11.1 Alshaibamedical.ae, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

11.2 Alshaibamedical.ae will not dispense any prescription medication without a valid prescription from a licensed physician.

11.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, What Sapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.

11.4 The drug information provided in the alshaibamedical.ae is for informative purposes only and this Website is not intended to provide diagnosis, treatment, or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information on the Website.

11.5 Alshaibamedical.ae requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from www.alshaibamedical.ae.

11.6 At alshaibamedical.ae, a Caregiver can order prescription medicines on your behalf.

12. Return and Refund Policy


Refund Policy


At alshaibamedical.ae, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:


Full Refund Possible If:


you received a defective item;

the ordered item(s) is lost or damaged during transit;

the ordered item(s) is past its expiry date.


Please note: The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.


How to Request a Refund:


To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.


If you have any queries, email us at shaibame@eim.ae, or contact our customer support executives through online chat. We're here for you!